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STANDARD RETURN POLICY 

FOR ITEMS PURCHASED AT EC77.CO, ALL RETURNS MUST BE SUBMITTED WITHIN 7 DAYS FROM WHEN YOUR ORDER IS FULFILLED.

TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. IF YOU ARE RETURNING ACCESSORIES, YOU MUST INCLUDE THE ORIGINAL PACKAGING WITH LABELS.

ALL WXLVES MERCHANDISE, COLLABORATION AND SALE PRODUCTS ARE FINAL SALES, NO EXCEPTIONS.

 

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

WE DO NOT ACCEPT RETURNS OF EC77/WXLVES PRODUCTS PURCHASED AT OUR RETAIL PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE FOR THEIR POLICIES.


YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR CALIFORNIA OR OHIO DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.

IF YOU PREFER TO SHIP BACK YOUR ITEM TO US USING A DIFFERENT SHIPPING METHOD PLEASE CONTACT EC77’S CUSTOMER SERVICE AT INFO@EC77.CO FOR RETURN INSTRUCTIONS.

EC77 IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR PROCESS.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE WE HAVE ISSUED YOUR REFUND.

ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED. 

IF YOU CHOOSE TO RECEIVE AN EXCHANGE OR GIFT CARD INSTEAD OF YOUR REFUND, THE ARRANGEMENT IS FINAL, NO EXCEPTIONS.

ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.